Privacy Policy

1. Context

The General Data Protection Regulation (Regulation (EU) 2016/679), known as the GDPR, is a new regulation which replaces the Data Protection Regulation (Directive 95/46/EC). The GDPR aims to harmonise data protection legislation across EU member states, enhancing privacy rights for individuals and providing a strict framework within which commercial organisations can legally operate.

The GDPR will be applicable from 25th May 2018.

Your rights under the GDPR are set out in this Privacy Notice

Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it. If you have any questions about this Privacy Notice or the use of your information by us, please contact us at

2. Who are we and what we do

We are a recruitment agency and recruitment business as defined in the Employment Agencies and Employment Businesses Regulations 2003. We collect the personal data of the following types of people to allow us to undertake our business:

  • Prospective and placed candidates for permanent or temporary roles;
  • Prospective and live client contacts;
  • Supplier contacts to support our services, including agency contacts;
  • Employees, consultants, temporary workers.

We collect information about you to carry out our core business activities.

3. How we obtain your Personal Data

(a) Information you give us or we may collect from you

We may collect information about you when you fill in forms on our company website or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site or to enter our database.

The information you give us or we collect about you may include:

  • information contained in your CV or job application such as your name, address, private and corporate e-mail address and phone number;
  • information contained in any documents that you send to any of us for identity verification purposes such as your passport or driving licence;
  • financial information, compliance documentation and references verifying your qualifications and experience and your right to work in the location of the job;
  • links to your professional profiles available in the public domain e.g. LinkedIn, Twitter, business Facebook or corporate website;
  • information that you provide about yourself when negotiating or entering into a contract with us.

(b) Information we collect about you when you visit our website

With regard to each of your visits to our website, we will automatically collect the following information:

  • information that you provide by filling in forms on our website;
  • technical information relating to your visits including, but not limited to, traffic data, location data, weblogs, other communication data and the resources that you access;
  • information when you respond to a survey and/or when you report a problem with one any of our websites.

(c) Information we obtain from other sources

This is information that we obtained about you from other sources such as LinkedIn, corporate websites, job boards, online CV libraries, your business card and personal recommendations.

(d) Special Categories of Data

(i) Diversity

If requested to do so by a client, or it is a requirement of our contract with a client, we may ask you for some ethnicity and diversity information to support the client’s equal opportunities monitoring. This could be information about your ethnic background, gender, disability, age, sexual orientation, religion or other similar beliefs, and/or social-economic background. Any information that is disclosed to the client will be anonymised where relevant.

As this information is ‘sensitive’ personal information we need to obtain your explicit consent before we can use it. We will therefore ask for your consent prior to asking you to complete the questionnaire. Answering the questions is entirely voluntary.

(ii) Criminal Convictions

If a client requests us to obtain a criminal convictions check as part of their pre-employment or pre-engagement screening process, we will contact you first to explain the process and obtain your explicit consent to proceed.

You have the right to withdraw your consent to us using your personal information for these purposes at any time by emailing

4. Why we hold your Personal Data and how we use it

Our core service to both candidates and clients is to introduce suitably qualified and experienced candidates to our clients for the purpose of temporary or permanent engagement.

If you are a candidate, we may use information held about you:

  • to process your application to register with us;
  • for matching you with any of our clients and placing you with any of our clients for work assignments;
  • to engage you or your company for temporary assignment(s);
  • to carry out credit assessments and identity verification, right to work, criminal record and background reference checks;
  • to contact you for future work-finding services.

In addition, or if you are a client or other third party, we may use information held about you in the following ways:

  • to carry out our obligations arising from any contracts entered into between you and us;
  • to notify you about changes to any of our services;
  • to ensure that content from our website is presented in the most effective manner for you and for your computer;
  • to provide you with information or services that you expressly request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
  • to meet any of our obligations under any applicable laws or regulations;
  • to help us establish, exercise or defend legal claims.

5. The legal basis for processing your Personal Data

Depending on the purpose that we hold and process your data for, we will rely on one or more of the following legal grounds to process your data:

(a) Legitimate Interests

We will rely on legitimate business interests to process your personal data to carry out work-finding services for you, to introduce candidates to our clients for permanent employment, temporary worker placements or independent professional contracts and to carry out pre-engagement and pre-employment screening services (except where we are required to obtain explicit consent to carry out a check). The exchange of personal data of our candidates and our client contacts is a fundamental, essential part of this process.

Legitimate Interests means the interests of FPI in conducting and managing our recruitment business. For example, we have an interest in ensuring that the information provided in your CV and/or job application is correct and that you have the necessary skills and experience to meet our client’s requirements.

Legitimate Interests can also apply to the processing of data that is in your interests. For example, we only wish to put you forward for roles that you want to perform and that you have the right skills to deliver so that you have the best chance of your application succeeding.

When we process your personal information, we make sure we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. We will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

(b) Consent

We will ask for your explicit consent to pass your personal data to a client for consideration for permanent employment or temporary assignment. We will request your consent orally, by email or by an online process. Should we want or need to rely on consent for other processing activities, we will request consent orally, by email or by an online process for the specific activity we require consent for. Your responses will be recorded on our system.

Where consent is the lawful basis for our processing you have the right to withdraw your consent to this particular activity at any time by emailing  

6. Who do we share your Personal Data with?

We may share your personal data with:

  • clients and/ or their appointed agents in relation to roles you wish to be considered for or assignments you are engaged to perform. We will only ever provide your details to a client / their agent in relation to a potential role if you have consented to us doing so;
  • third parties to enable the completion of pre-engagement screening checks, for example current, past or prospective employers. We will notify you in advance of the pre-engagement checks we will undertake and seek your permission to us carrying them out;
  • managed service suppliers if our clients have a managed service programme;

We may disclose your personal data to third parties:

  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce our website terms of use and other agreements, or to protect the rights, property or safety of FPI, our customers, and others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction;
  • in the event that we sell or buy any business or assets, in which case each of us may disclose your personal information to the prospective seller or buyer of such business or assets;
  • in the event that we outsource any of our business functions under which we collect or store your information in which case we will ensure that any such service provider adheres to at least the same obligations of security with regard to your information as undertaken by us;
  • where we use your information to carry out credit assessments we will need to share your information with credit reference agencies to assess your eligibility to register with us as a candidate and to verify your identity;
  • we may share your information with our associates, UK and overseas law enforcement agencies or regulatory authorities and other relevant bodies for crime prevention purposes.

The lawful basis for the third party processing will include:

  • their own legitimate business interests in processing your personal data, in most cases to fulfil their internal resourcing needs;
  • satisfaction of their contractual obligations to us as data controller;
  • for the purpose of a contract in place or in contemplation;
  • to fulfil legal obligations.

7. Where do we store your Personal Data?

We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Notice.

All information that you provide to us in physical form such as documents will be stored securely.

All information you provide to us electronically is stored on our secure database.

Unfortunately, sending information to us via post, fax, email or the internet is not completely safe and secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information sent to us by any of these means and any information sent to us in this way is at your own risk.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access and require our suppliers to do the same.

8. How long will we store your Personal Data for?

We understand our legal duty to retain accurate data and only retain personal data for as long as we need it for our legitimate business interests and that you are happy for us to do so. Accordingly, we have a data retention policy and run data routines to remove data that we no longer have a legitimate business interest in maintaining.

We segregate your data so that we keep different types of data for different time periods. The criteria we use to determine whether we should retain your personal data includes:

  • the nature of the personal data;
  • its perceived accuracy;
  • our legal obligations;
  • whether an interview or placement has been arranged;
  • our recruitment expertise and knowledge of the industry by sector and job role.

As a general rule, if you are a candidate, your information will be held for as long as you are actively engaging with us in order to receive work finding services.

If you cease to actively engage with us:

  • if you are a candidate seeking a permanent or fixed term engagement we will retain your personal data for a three (3) years after the date we last had meaningful contact with you;
  • if you are a candidate seeking a temporary assignment or a contracting role we will retain your personal data for three (3) years after date we last had meaningful contact with you (or, where appropriate the company you are working for or with);

When we refer to "meaningful contact", we mean, for example, communication between us (either verbal or written), or where you are actively engaging with our online services.

We may archive part or all of your personal data or delete all or part of it from our database.

9. Your Rights

You have the right to ask us not to process your personal information for marketing purposes. We will usually inform you (before collecting your information) if we wish to use your information for such purposes or if we intend to disclose your information to any third party for such purposes and we will collect your express consent from you if legally required prior to using your personal data for marketing purposes. You can exercise your right to accept or prevent such processing at any time by contacting

The GDPR provides you with the following rights. To:

  • Request correction of personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your personal information. This enables you to ask us to delete or removed personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Request the restrictions of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal information to another party in certain formats, if practicable.
  • Make a complaint to a supervisory body which in the United Kingdom is the Information Commissioner’s Office. The ICO can be contacted at:
  • If you want to contact us to exercise any of your rights, you can write to us at Facilities People International Limited at 101 Finsbury Pavement, Moorgate, London. EC2A 1RS or contact us by email at

10. Subject Access to information

The GDPR gives you the right to access information held about you.

Your right of access can be exercised in accordance with the GDPR.

No fee will apply in providing you with details of the information we hold about you.Anchor

A subject access request should be sent to

11. Cookies

A cookie is a bite-sized piece of data that is stored on your computer’s hard drive. Almost all websites use them and they do not harm your system. We use them to track your activity on our websites and to distinguish you from other users. This helps us to provide you with a good experience when you browse our websites and also allows us to improve functionality, analyse traffic and for advertising purposes.

12. Changes to our Privacy Notice

Any changes we may make to our Privacy Notice in the future will be publicised on this page and may be notified by email.

13. Contact

Questions, comments and requests regarding this Privacy Notice are welcomed and should be addressed to

We will not sell your details on, and the details you provide will only be used by ‘FPI’

‘FPI’ may record telephone calls for training and review purposes.

This privacy policy does not cover the links within this site linking to other sites.