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Soft Services Manager, Munich

Job Title: Soft Services Manager, Munich
Contract Type: Permanent
Location: Munich, Germany
Industry:
Salary: EUR
Reference: 76
Contact Name: Janet Downer
Contact Email: janet@consultfpi.com
Job Published: February 02, 2017 13:13

Job Description

I am looking for a Soft Services Manager  for my Client, based in Munich.

The role is primarily intended to ensure the high quality and consistent delivery of soft services across the Regional area. The Soft Services Manager will have specific responsibility for the management of certain vendor relationships services across the area, and responsibility for ensuring that the IFM team is consistent in quality and delivery, solutions and all arrangements around soft services provision. To achieve this, the Soft Services Manager will work very closely with the onsite delivery teams.

Candidates must be fluent in English and German

 

KEY PERFORMANCE MEASURES

 

  • SLA & KPI tracking systems 
  • Response time to Service Requests within the Client’s severity requirements
  • Compliance with local Health and Safety regulations
  • Customer Satisfaction
  • Pursue continuous improvement

 

SKILLS

 

  • Ability to work in collaborative team environment
  • Vendor/contract management
  • Decision  making / complex problem solving
  • Excellent verbal & written communication
  • High level of IT literacy
  • Strong communication skills

 

COMPETENCIES

 

  • Assertiveness
  • Practical experience in Soft Services contract delivery
  • Demonstrates a good working knowledge of soft services

 

EXPERIENCE and QUALIFICATIONS

 

  • Ideally 6 years + exposure in Facilities Management role within a large commercial organization.
  • Experience of owning facilities contracts and supplier/ contractor management.
  • Experience of working with quality, environmental and EHS management systems essential
  • Quality, EHS and environmental related accreditations desirable
  • Facilities Management industry recognised related qualifications desirable
  • Educated to degree level or equivalent

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