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Hard Services Manager, Munich

Job Title: Hard Services Manager, Munich
Contract Type: Permanent
Location: Munich, Germany
Industry:
Salary: EUR
Reference: 74
Contact Name: Janet Downer
Contact Email: janet@consultfpi.com
Job Published: February 02, 2017 12:49

Job Description

I am looking for a Hard Services Manager (HSM) for my Client, based in Munich.

The role will involve both day to day facilities coordination and management of multiple ad-hoc projects for the client’s corporate facilities, including critical environments.

The local sites set-up brings interesting challenges in Facilities & Real Estate and we are looking for an assertive candidate who can communicate effectively and cross-functionally to understand business needs, problem-solve and deliver facilities solutions that are both high-quality and cost-effective.  

Candidates must be fluent in English and German

 

KEY PERFORMANCE MEASURES

 

  • SLA & KPI tracking systems (PPM and Critical PPM compliance measurement)
  • Response time to Service Requests within the Client’s severity requirements
  • Measure preventative maintenance compliance on a monthly basis for Facility assets
  • Measure preventative maintenance compliance on a monthly basis for critical equipment such as MDF, IDF rooms and others
  • Compliance with local Health and Safety regulations
  • Customer Satisfaction
  • Pursue continuous improvement

 

SKILLS

 

  • Ability to work in collaborative Team environment
  • Vendor/contract management
  • Decision making / complex problem solving
  • Excellent verbal & written communication
  • High level of IT literacy
  • Technical qualified professional engineer
  • Multi discipline experience
  • Strong communication skills

 

COMPETENCIES

 

  • Assertiveness
  • Practical experience in Hard Services contract delivery
  • Demonstrates a good working knowledge of buildings services installations including HVAC / Electrical and other technical systems
  • Experience in maintaining engineering environments and providing hard services
  • Ideally 6 years + exposure in Facilities Management role within a large commercial organization.
  • Experience of owning facilities contracts and supplier/ contractor management.

 

QUALIFICATIONS

 

  • Qualified in Electrical/Mechanical Engineering
  • Quality Management knowledge and experience desirable
  • Degree qualified in appropriate discipline (e.g. Mechanical / Electrical / Building systems Engineering) preferred
  • Desirable – Authorising engineer for High Voltage, Confined space and Pressure Systems working
  • CIBSE affiliation desirable

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