Customer Services Manager, Stockholm

Job Title: Customer Services Manager, Stockholm
Contract Type: Permanent
Location: Stockholm, Sweden
Salary: SEK
Reference: 34
Contact Name: Janet Downer
Contact Email:
Job Published: August 12, 2016 17:06

Job Description

I am looking for a Customer Services Manager (Assistant Facilities Manager) to manage a Nordics Portfolio.  Based in Stockholm with responsibility for Sweden, Denmark, Finland and Norway. Candidates must be fluent in English and in Swedish.



  • Be familiar with & operate to the Scope of Work as defined in the Master Agreement.
  • Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services.
  • Review and spot-check to ensure that suppliers/service providers are meeting contractual obligations to the client.
  • Ensure that the site is well maintained and correctly furnished/stocked to operate to maximum efficiency.
  • Ensure that detailed floor inspections are routinely conducted.
  • Ensure that an effective Work Order system is maintained for rectification of any defective items/services & ensure that these are addressed in a timely manner
  •  Ensure routine testing of Audio Visual equipment functionality; maintain & repair as required
  • Ensure all working environments meet all requisite OH&S Standards.
  • Ensure smooth running of meetings&/or events at the site.
  • Assist with Business Unit relocations or ‘ad hoc’ projects.
  • Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations 
  • Provide backup support for the account team members in times of absence.
  • Liaise closely with the client on-site representatives to address problems and/or enhance working environment performance
  • Clearly document & communicate all client expectations to the balance of the FM team
  • Work collaboratively with facilities team colleagues both within the Client Accounts & in the wider team network
  • Provide assistance in general administrative activities and any other duties as assigned by the country Site Leader or Senior Account Management on a upon need basis.
  • Development and management of systems and procedures for settling the regional operating budgets, tracking and reporting the spending in accordance to the contractual requirements
  • Support deployment of global or regional initiatives proactively collaborating with dedicated team members


  • Site Operations Management
  • Budget Handling (reporting, approving, forecasting)
  • Finance Management
  • Assist the Country Site Leaders in the delivery of services to operate and maintain the properties including financial, technical, maintenance, procurement, asset & vendor management.
  • Develop an understanding of and sound working relationships with key representatives of the client and all key suppliers/service providers to the site.
  • Purchasing,
  • Project Management



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