Assistant Facilities Manager, Paris

Job Title: Assistant Facilities Manager, Paris
Contract Type: Permanent
Location: Paris, France
Salary: EUR
Reference: 16
Contact Name: Janet Downer
Contact Email:
Job Published: June 09, 2016 18:44

Job Description

I am looking for an Assistant Facilities Manager for my Client in Paris.



The Assistant Facilities Manager (AFM) is responsible for ensuring a high level of client satisfaction within their areas of responsibility. Reporting to the Senior Facilities Manager, delivering key initiatives as well as ensuring consistency in processes and operational FM delivery.  Driving a superior service resulting in client satisfaction across the building.


Roles and Responsibilities:

  • Client/Stakeholder Management
    • Serves as primary contact for floors within their remit with regards to service delivery and escalation point
    • Accountable for the service delivery to meet the contractual obligations 
    • Develop and maintain a detailed understanding of the Client’s business and key factors influencing their requirement for our services
  • Financial Management
  • Ensure all services as detailed within the scope of services are delivered by the supply chain
  • In conjunction with the Facilities Manager raise quotes for out of scope activities and drive to completion
  • Contract Management
    • Ensure services are delivered in adherence to the contract on their floors
    • Deliver services in line with key performance indicators, service levels
    • Identify and escalate all service failures to the FM
  • Operations
  • Use and promote technology systems to support service delivery, and monitor the performance for own demise
  • Ensure all standard operating procedures and processes are adhered to
  • Deliver all building initiatives and programs as directed
  • Implement all client specific initiatives such as savings targets, bench-marking and best practices as detailed by the FM
  • Follow reporting, standard operating procedures, systems and HR practices
  • Provide monthly reporting as detailed by FM
  • A key player in the Business Continuity Plans for the properties within their remit
  • Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training
  • Follow required emergency prevention and operational controls
  • Report all accidents, occupational illnesses and emergencies

Ideal Experience

  • Has experience in handling client sensitivities’ knowing when to escalate with urgency
  • Has demonstrated experience in balancing the interests of the client with those of the Firm
  • Has experience in translating client needs


Critical Competencies for Success

  • Technical Competence
    • Understands Client Satisfaction
  • Quest for Excellence
    • Through continuous improvement
    • Performance Management
  • Problem Solving & Strategic Thinking
    • Ability to connect technical matters with monetary and business
    • Capacity to deal with ambiguity and solve complex problems effectively
    • Analytical, proven ability to solve problems using an objective approach
    • Demonstrate an ability to look at long term solutions
  • Project Management & Organisational Skills
    • Planning & organisational skills to prioritise work and meet tight deadlines


Other Personal Characteristics

  • The ability to assimilate new information and transfer to delivery
  • The desire to deliver superior client services
  • Demonstrated relationship skills
  • Strong communicator – possesses strong verbal & written communication skills (English & French); also an active listener
  • Self-motivated and confident
  • Flexible – able to adapt and effectively deal with rapidly changing, stressful situations
  • Proven ability to initiate and follow through with improvement initiatives
  • Able to work independently and be a team player
  • Exhibits honesty & trustworthiness


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